At eCricketShop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with our services.
eCricketShop operates in coordination with the Club Cricket Conference (CCC) and is supported by Dawnray Industries for manufacturing and fulfilment services. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) where applicable.
1. Information We Collect
We may collect the following types of information:
Personal Information
Full name
Company or club name
Email address
Telephone number
Billing address
Shipping address
Country and region
Account login details
Order history
Payment Information
Payments are processed securely through approved payment providers.
ECricketShop does not store your complete credit or debit card details on our servers.
Order Information
Products purchased
Customisation details
Artwork and logos
Player names and numbers
Delivery preferences
Communication regarding your order
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Cookies and similar technologies
2. How We Use Your Information
We use your information to:
Process and fulfil your orders
Manufacture customised products
Deliver products to your chosen address
Respond to enquiries and customer support requests
Manage your account
Process payments
Provide order updates
Improve our products and services
Enhance website functionality
Prevent fraud and maintain security
Meet legal and regulatory obligations
3. Custom Teamwear Information
When you place an order for customised products, we may process:
Club logos
Sponsor logos
Artwork
Team names
Player names
Squad numbers
Design files
These materials are used solely for the purpose of manufacturing and delivering your approved order.
4. Sharing Your Information
We only share your information where necessary to operate our business effectively.
Your information may be shared with:
Dawnray Industries (manufacturing and production)
Shipping and courier partners
Payment service providers
IT and website service providers
Professional advisers where required
Government or regulatory authorities where legally required
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
While no internet transmission is completely secure, we continuously work to maintain a high level of data security.
6. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
Remember your preferences
Maintain shopping cart functionality
Improve website performance
Analyse visitor behaviour
Enhance security
You may disable cookies through your browser settings, although some website features may not function correctly.
7. Marketing Communications
If you subscribe to our newsletter or promotional communications, we may send you:
Product launches
Exclusive offers
Club promotions
Industry news
Marketing updates
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
8. Data Retention
We retain your personal information only for as long as necessary to:
Complete your orders
Provide customer support
Meet legal obligations
Maintain financial records
Resolve disputes
Improve our services
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your personal information
Restrict or object to certain processing
Request a copy of your personal data
Withdraw consent where processing is based on consent
Lodge a complaint with the relevant data protection authority
We will respond to valid requests within the timeframes required by applicable law.
10. International Transfers
As ECricketShop serves customers worldwide, your information may be processed or transferred internationally where necessary for manufacturing, payment processing, order fulfilment, or delivery.
Where such transfers occur, we take reasonable steps to ensure your information remains protected through appropriate safeguards and contractual measures.
11. Third-Party Links
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
12. Children’s Privacy
ECricketShop is not intended for children under the age of 16 without the involvement of a parent, guardian, school, or authorised organisation.
We do not knowingly collect personal information from children without appropriate authorisation.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.
Any updates will be published on this page together with the revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact us:
