At eCricketShop, every order is handled with the utmost care and attention to detail. In partnership with the Club Cricket Conference (CCC) and powered by Dawnray Industries, we are committed to ensuring that every product meets the agreed quality standards and customer specifications before it is manufactured or dispatched.
For custom teamwear and personalised products, we work closely with our customers throughout the design and approval process to minimise the possibility of errors and ensure complete satisfaction before production begins.
Retail Product Returns
Standard retail products purchased from ECricketShop may be eligible for return, exchange, or replacement in accordance with our Returns Policy, provided they:
Are unused and in their original condition.
Are returned in their original packaging.
Are not personalised or customised.
Meet the conditions outlined in our Terms & Conditions.
Please contact our Customer Support team before returning any retail product so we can guide you through the process.
Customised & Personalised Products
Because every customised order is manufactured specifically for your club or organisation, these products cannot be returned simply because of a change of mind, incorrect ordering by the customer, or subjective preference.
Before production begins, we ensure that all key details are confirmed and approved, including:
Product design
Club colours
Logos and sponsor artwork
Player names and numbers (where applicable)
Sizes and quantities
Personalisation details
Delivery timeline
Final quotation and specifications
Production only begins once these details have been reviewed and approved by the customer. This approval process helps ensure that every customised order is manufactured exactly to the agreed specification.
If You Believe There Is a Manufacturing or Quality Issue
If you believe your customised order does not meet the approved specification or contains a genuine manufacturing defect, we encourage you to contact us immediately.
To ensure every case is handled fairly, ECricketShop operates a formal review process.
Joint Resolution Committee
All disputes relating to customised products will be reviewed by a Joint Resolution Committee, comprising representatives from:
Dawnray Industries
The Club Cricket Conference (CCC) Commercial Team
The committee will independently assess the complaint, review the approved specifications, and determine whether the issue results from a manufacturing error, a deviation from the agreed design, or another cause.
This process ensures that every case is evaluated objectively and consistently.
Product Inspection Requirement
For the committee to conduct a proper assessment, the products in question must be made available for physical inspection.
The customer (or club) will be required to hand over the affected products to the Joint Resolution Committee, or to an authorised representative nominated by the committee, so that they can:
Inspect the products against the approved specifications.
Evaluate the reported issue.
Assess workmanship, materials, and personalisation.
Determine whether the complaint is justified.
Decide on the most appropriate resolution.
Photographs alone may not be sufficient where a physical inspection is necessary.
Resolution Outcomes
After completing its review, the Joint Resolution Committee will determine the most appropriate outcome based on the findings.
Possible resolutions may include:
Replacement of affected products where a verified manufacturing or production issue is identified.
Replacement at a mutually agreed discounted price where appropriate, taking into account the committee’s evaluation and the specific circumstances of the case.
Partial corrective measures or other mutually agreed solutions where practical.
Customised products will not be accepted for a refund or return. Our objective is to resolve genuine issues through a fair and collaborative process rather than reversing completed custom orders.
Our Approach
Every customised garment is produced exclusively for the customer who ordered it. Because these products cannot be resold, we invest significant time in confirming all artwork, specifications, sizing, quantities, and production details before manufacturing begins.
This collaborative approval process protects both the customer and the manufacturer while ensuring that the final products reflect the agreed requirements.
Our Commitment to Fairness
At ECricketShop, we are committed to balancing customer satisfaction with responsible manufacturing practices.
By working together with the Club Cricket Conference (CCC) and Dawnray Industries, our aim is to resolve any genuine concerns transparently, professionally, and fairly, while maintaining the high standards expected by clubs and organisations. If you have any questions about this policy before placing your order, our Customer Support team will be happy to explain the process and help you make informed purchasing decisions.
