We want you to be completely happy with your purchase. If something isn’t right, we’ll help you return it as quickly and smoothly as possible.
Returns Policy (Standard)
• Return window: You can request a return within 28 days of receiving your order.
• Processing time: Once your return is received and inspected, we aim to process your refund, exchange, or replacement within 14 days. • Condition of items: Items must be returned unused, unworn, unwashed, undamaged, with all tags attached, and in the original packaging.
Items We Can’t Accept for Return (Unless Faulty)
Because many of our products are made for clubs and personalised orders, we can’t accept returns for the following unless the item is faulty or incorrect:
• Club/team orders with printed or embroidered crests, sponsor logos, names, or numbers. • Personalised jerseys (name/number/initials). • Made-to-order items (including special sizing or custom production runs). • Custom design / bespoke kit builds approved at artwork stage.
• Hygiene-sensitive items where packaging has been opened or hygiene seals removed (where applicable)
If you’re unsure whether your item is personalised/custom, contact us before returning and we’ll confirm.
Faulty, Damaged, or Incorrect Items
If your item is faulty, arrived damaged, or you received the wrong item, please contact us within 7 days of delivery with:
• Your order number • A short description of the issue • Clear photos (and a photo of the packaging label if possible)
We’ll confirm the next steps and arrange the fastest resolution.
How to Return Items
1. Check eligibility: Make sure your return request is within 28 days of delivery. 2. Pack securely: Use the original packaging where possible and ensure items are protected. 3. Include your details: Add a note inside the parcel with:
• Order number • Full name • Email/phone • Reason for return (refund/exchange)
4. Send using a tracked service: We strongly recommend tracked/recorded postage. 5. Keep proof of postage until your return is completed.
Return Shipping Costs
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• Original shipping fees (if any) are non-refundable unless the return is due to our error.
Exchanges
If you need a different size or a replacement item: • Exchanges are subject to stock availability. • If the item is custom/personalised, exchanges are only possible if the product is faulty or we made an error.
Return Address
Return address depends on your country/region. Please contact us before sending your return so we can confirm
the correct return address and instructions.
International Returns & Customs (Important)
If returning from outside the destination country, please mark the parcel clearly as:
•“RETURNED GOODS” / “RETURN”
This helps prevent import duties or taxes being applied again.
We cannot accept or pay import taxes charged due to incorrect customs declarations. Incorrectly declared parcels may be delayed or rejected.
Need Help?
If you need support with a return, exchange, or complaint, our team is here to help.
